Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use our website and services (the “Service”), and tells you about your privacy rights and how the law protects you. In this policy, “we”, “us”, or “the Company” refers to Dhyeya IAS Greater Noida, operating in Uttar Pradesh, India. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information we collect

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, including:

• First and last name
• Email address
• Phone number
• Details needed to create and manage your account and enrolments

Usage Data

Usage Data is collected automatically when you use the Service. It may include your device's IP address, browser type and version, the pages you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

Cookies

We use cookies and similar technologies to operate and improve the Service. We use essential cookies (needed to sign you in and keep your account secure) and functional cookies (to remember your preferences, such as language). You can instruct your browser to refuse cookies, but some parts of the Service may not work correctly without them.

How we use your information

• To provide, maintain and improve the Service, and to monitor its usage.
• To create and manage your account and your enrolments.
• To process the courses, test series or other products you purchase.
• To contact you by email, phone, SMS or notifications about updates, your enrolments, important service or security information, and — unless you opt out — news and offers about programmes similar to those you've purchased or enquired about.
• To respond to your requests and provide customer support.

Payments: online payments are processed securely by our payment partner (Razorpay). We do not store your card or banking details on our servers.

Sharing your information

We may share your information with:

• Service providers who help us run the Service (e.g. hosting, database, payment processing and analytics), only as needed to perform their work.
• Legal and safety purposes — where required by law, or to protect the rights, property or safety of our users, the public, or the Company.
• Business transfers — in connection with a merger, acquisition or sale of assets, in which case your information may be transferred.

Retention of your data

We retain your personal data only as long as necessary for the purposes set out in this policy, and to comply with our legal obligations, resolve disputes and enforce our agreements. Usage data is generally retained for a shorter period.

Security of your data

The security of your data is important to us. We use commercially acceptable means to protect it, but no method of transmission or storage over the internet is 100% secure, so we cannot guarantee absolute security.

Children's privacy

Our Service is not directed at children under 13, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us and we will take steps to remove it.

Links to other websites

Our Service may contain links to third-party websites we don't operate. We are not responsible for their content or privacy practices, and we advise you to review their policies.

Changes to this policy

We may update this policy from time to time. We'll post any changes on this page and update the “Last updated” date above. Please review it periodically.

Contact us

Questions about this policy? Reach us at dhyeyasansthanam@gmail.com, call +91 92053 36037, or use our Contact page.